LITTLE ROCK, Ark. (KTHV) Entergy Arkansas opened up call centers in Little Rock, Hot Springs, and Malvern. On Saturday, the call centers were very busy and filled with some frustrated customers.
"We have not seen one truck drive through our neighborhood," says Sabrina Taylor.
Taylor went to Entergy's call center in Little Rock for answers on why she's been in the dark for five days.
"I have neighbors who have lights, and I'm not understanding why mine have not come back on," says Taylor.
Living on a cul de sac, she's told by a customer representative that crews are utilizing time best by repairing large amounts of customers in other neighborhoods first.
Back home, her husband is using their vehicle's battery to generate power in the house. It's a frustrating experience especially when they can see electric crews not far from their house.
